ONLINE TRIAGE LAUNCH – 1st JUNE 2021
From 1st June 2021 you will no longer be able to book appointments online or via the automated telephone system.
All patient queries are to be submitted online, for those who not have internet access or are unable to do so, you can continue to telephone the surgery and receptionist will take details and raise it on your behalf. You will be required to select the appropriate tile and give relevant information in order that your query is directed to the appropriate team.
Responses to your query will be via text message or telephone call, including notification of your appointment date and time. We will triage all clinical queries that are submitted by 3pm the same day. For administrative queries we will respond within 5 working days.
Book an appointment using the NHS e-Referral Service
If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.
- the booking reference number stated on your booking letter
- the password or access code you were given by the person or organisation that referred you (for example, your GP practice)
If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.
Please visit this link for how to:
- check your appointment details
- change your appointment
- cancel your appointment
- cancel your referral
For more information, read about what happens when you’re referred.
How to choose your hospital or clinic
In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.
Before you select your clinic and appointment slot, consider all the options.
- How long do I have to wait for my first appointment?
- How quickly can I start my treatment?
- How far away is the hospital or clinic?
In most cases you have the legal right to choose the hospital or service you’d like to go to.
This will include many private hospitals, as long as they provide services to the NHS.
Learn more about your choices in the NHS.
What to do if you haven’t been referred yet
If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.
They’ll help you decide what care is best for you and make any necessary referrals.