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Practice Charter

Protection & Use Of Information

We ask for information about you so that you can receive the best possible care. We keep that information to ensure that any details presented to your doctor or nurse are accurate and up to date.
We only use or pass on information to people who have a genuine need to see it (referral to hospital/specialist etc).

Everyone working for the NHS has a legal duty to maintain the highest levels of confidentiality - and the computer records we hold are protected under the Data Protection Act 1998.

If at any time you want to know more, please speak to our practice manager.

Freedom Of Information- Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Suggested Self-Help For Common Conditions

Many conditions get better on their own and can be treated successfully at home.

Colds and Flu

These usually start with a runny nose, cough, temperature and aches. They are caused by viruses and antibiotics are of no use in their treatment. There is no magic cure for the common cold. Treatment consists of taking recommended doses of paracetamol for the temperature and aches, and taking plenty of fluids. Do not worry if you do not eat for a few days, you will come to no harm.

Diarrhoea and Vomiting

In adults and older children, diarrhoea and vomiting will usually get better on its own. Treatment consists of replacing the fluid that you have lost and resting the digestive system by having nothing solid to eat for 24 hours. If the diarrhoea contains blood or there is severe pain or high fever, you should discuss this with your doctor. Small babies and young children should be treated with caution and the doctor will be happy to advise you over the phone and arrange to see you if necessary.

Backache, Strains and Sprains

Many acute strains and sprains will respond to a few days' rest and paracetamol taken for the pain. Backache will usually respond to a few days spent lying on a firm bed on your back. If the symptoms continue, you should consult the doctor.

Head Lice

These creatures prefer clean hair and are not a sign of poor hygiene. Special shampoos can be obtained from the chemist.

The Family Medicine Chest

Here is a list of useful medicines and dressings with a description of their uses. All are quite cheap and worth stocking at home in readiness for minor illnesses.

Keep them in a box or cupboard with a lock - or store them well out of the reach of children.

Soluble Aspirin Tablets For adults and older children, over 16 years of age. Good for headaches, colds, sore throats and painful bruises.
Paracetamol Mixture (Calpol or similar) For relief of pain or fever in young children.
Sedative Cough Linctus For dry or painful coughs - but not coughs caused by common colds.
Menthol Crystals (Karvol Capsules or similar) Add to hot water to make steam inhalations for treating catarrh and dry or painful coughs.
Vapour Rub Again, for steam inhalations. Also for use for children with stuffy noses or dry coughs. Rub on the chest or nose.
Ephedrine Nose Drops For runny noses in children over a year old. Use before meals and at night but not for more than four days. Use normal saline drops for babies with stuffy noses.
Antiseptic Solution One teaspoon diluted in warm water for cleaning cuts and grazes.
Antiseptic Cream For treating septic spots, sores in the nose and grazes.
Calamine Lotion For dabbing (not rubbing) on insect bites, stings and sunburn.
Dressing Strip For minor cuts.
3" Wide Crepe Bandage To keep dressings in place and to support sprained or bruised joints.
Cotton Wool For cleaning cuts and grazes.
Thermometer For fevers.
Tweezers For removing splinters.

Remember that your local chemist can give you advice about medicines.

Your Neighbourhood Professionals. Just a Click Away! Queensbury Dental Practice BMI The Clementine Churchill Hospital
Main Surgery - 85 Crowshott Avenue, Stanmore, HA7 1HS
  • Telephone 020 8951 3888
Branch Surgery - William Drive, Stanmore, HA7 4FZ
  • Telephone 020 8951 3888
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Your Neighbourhood Professionals. Just a Click Away! Queensbury Dental Practice BMI The Clementine Churchill Hospital
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