The Reception Team
The receptionists are your first point of contact with the surgery. They are trained to help you. They will make appointments, answer the telephones, prepare repeat prescriptions and deal with any of your queries. If you have any problems, or are unsure who to book your appointment with, please ask. Please note, we are at times extremely busy on the telephones and in the surgery. We would suggest if you have a non-urgent enquiry that you telephone after 2.00pm. Our receptionists will deal with you as quickly as possible, so please be patient.
|Louise, Reception Team Lead
|Ann, Deputy Senior Receptionist
The team provides administration support to the Practice including dealing with incoming post, sending your referrals & your queries about hospital appointments, notifying you of any action required following blood tests results and maintaining the clinical system amongst many other things. The administration team members are Debbie & Susan.
The London Deanery approved our practice to become a Training Practice for fully qualified doctors who wish to specialise in General Medicine. Teaching and training has always been part of the practice ethos. We have enhanced our commitment to medical education by taking on the responsibility of training, under the leadership of Dr Sanjay Lakhani. We train doctors attached to the Northwick Park Hospital vocational training scheme, who wish to gain additional specialist experience and training to become General Practitioners. These doctors work as part of the practice team for one year. For the purpose of their training, they are required to video consultations. You will be advised in advance of this, and asked to sign a consent form. If you do not wish your consultation to be videoed, please advise the receptionist.
Foundation Doctors (year 2)
Dr Julia Gerrard oversees the training of junior doctors who are with us as part of their postgraduate medical training. These are doctors who may go on to work in either general practice or hospital medicine.
Periodically, medical students visit the practice. They may be present with a doctor during a consultation or on a home visit. This will only occur with your consent. If you would prefer NOT to have a medical student present, please tell the receptionist when you have checked-in for your appointment. From time to time, you may also see medical students wandering around the building. This is because they are attending a teaching session in practice. If you have any concerns, please advise one of our helpful Reception staff or our Practice Manager.
There are 3 walk-in sessions available for you to see a Health Visitor. These are as follows:
- Kenmore Clinic 915-1115 Tuesdays
- Stanmore Park Childrens Centre 930-1130 Thursdays
If you have any queries or wish to contact your Health Visitor, please call on 020 3182 8306 / 8307 / 8308.
A community midwife holds a clinic on Thursday mornings at Crowshott Avenueand is available most weeks. You can book your appointment via reception. Please refer to 'Clinics' page and section about antenatal clinics for information about when to be seen by your Doctor, and when to be seen by midwife.
There is a team of district nurses who visit patients in their own home to carry out various nursing procedures. This service is restricted to those patients who are unable to attend the surgery and is accessed via referral from the Surgery.
A community dietician runs clinics at our surgery in Crowshott Avenue and our branch surgery in William Drive, following referral from your GP. All appointments made via reception.
A Diabetic Nurse Specialist runs a monthly clinic at our branch surgery in William Drive. Please see Reception to make your appointment.