All consultations are by appointment only. Appointments can be made by using our automated telephone system (also available outside of surgery hours), online or by speaking to a receptionist during surgery during opening hours.
They can also be booked via Patient Access (click here to go to the emis login page), you will need to obtain logon details from Reception. They will advise you how to register and log in.
Online and telephone automated appointments release at the following times:
NEXT DAY - Opens Sunday - Thursday at 6.45pm
SAME DAY - Opens Mondays - Fridays at 8.00am
We will always endeavour to offer you a convenient appointment with the doctor or nurse of your choice but, if unable to do so, will suggest an alternative time or another doctor at either of our surgeries.
Although you are registered with a specific doctor, you are free to consult with any doctor or nurse of your choice.
When booking your appointment online, via the automated telephone system or at the Surgery, in order that your visit is dealt with as effectively as possible we ask that you take care in who you book your appointment with. Please refer to section 'Who to See' for full information. If you are unsure, please ask a receptionist who will gladly help and advise you
Same Day / Urgent Appointments
If you need to be seen urgently and are unable to make an appointment via any of the methods as stated above, please call the surgery before 10.30am. The receptionist will take a few details of the reason for your visit and advise you of when to come to the surgery. Alternatively you may be offered telephone advice, in which case your contact details will be taken, and the Duty Doctor will call you. If they are unable to deal with your problem on the telephone, they will advise you of when to come to the surgery.
Appointments with the Doctors
We understand that some patients like to routinely see a particular doctor. We always do our very best, however, this may not always be possible and you may be offered an appointment with an alternative doctor. Please be reassured that all our Doctors are committed to providing the highest possible care and service to you at all times.
Checking In For Your Appointment
We have an electronic booking-in system in the waiting room at both surgeries. This allows you to book yourself in for your appointment without having to wait at the desk to see the receptionists. Once you have booked yourself in, you may take a seat in the waiting room and wait to be called.
Please Ensure You Are At The Correct Surgery!
NOTE: You will not be booked in if you are more than 10 minutes late, or more than 20 minutes early - you will be advised to see a receptionist.
Routine Telephone Queries
Please advise the receptionist of your query who will deal with your message accoridngly. Please note, owing to the number of messages being passed to indivudual GPs currently it can take up to 10 working days for your message to be responded to (usual response times are five working days). Unless your query is urgent or of a clinical nature the message will be passed along to the GP. Please telephone the surgery for routine queries after 11am.