Category Archives: Ticker Tape

Dr Lawrence Gould – Retirement March 2022

Dear Patients,

After working 35 years in the NHS and over 3 decades as a partner at The Stanmore Medical Centre, I am now hanging up my stethoscope and retiring at the end of March this year.

It has been an honor and privilege to work here, it has been very big important part of my life, and I will miss so many things about it.

I hope this will enable me to be able to spend more time with family, travel the world and pursue my hobbies and interests.

Some of you may not know this, my Father was the senior partner here from the very early 1960s and from a very young age I used to come here to help out.

I am grateful to my partners and colleagues who have been a pleasure to work with and given me great support.

I am grateful to my patients for confiding in me, placing their trust in me and for teaching me so much about the human condition.

I have felt hugely rewarded where I have been able to make a positive difference through my advice and treatment.

I have felt humbled by the gratitude and bravery of patients when helping them cope with conditions for which I have no cure.

I have shared laughter with many of you and tears with some of you.

I have treated your parents and your children watching them grow and in some cases now treat their children.

I always wanted to be a Doctor and follow my father into the Practice. I feel extremely lucky to have been able to practice here in Stanmore where I grew up, following on from my father Allen whom some of you still remember.

There have been many changes at The Stanmore Medical over this the years – a lot of them improvements and new services developed by a forward -thinking partnership, others imposed by circumstances beyond our control. However, The Stanmore Medical Centre philosophy of aiming to provide the highest standard of care to its patients has never wavered and I know will continue long after I leave.

The current situation in primary care has never been more demanding and at times is overwhelming. Please be assured that the Stanmore Medical Centre team is working tirelessly to address on a practice level what is a nationwide problem of high patient demand, under-funding and recruitment difficulties which I am sure you have read about in the news. I sympathise with patients who may have difficulty accessing our services but please be understanding when speaking with our wonderful staff who are on the front line of a difficult situation and have to bear the brunt of your frustrations.

The Stanmore Medical Centre has some of the most caring, dedicated and resourceful people I have ever met with a wealth of knowledge, expertise skills and ideas.  I am confident that I leave you in excellent safe hands.

Wishing you all the very best of health

Dr Lawrence Gould

TELEPHONES – MONDAY 14th FEBRUARY 2022

4.24pm ** UPDATE –  RESOLVED *

The new system is back up and running.  Thank you for your patience & understanding today whilst we worked to resolve the issue.

 

3:00pm *Update*

Engineers have arrived on site.

11:00am *Update*

We have a divert in place, however can only take 1 call at a time.  Please bear with us whilst the engineers work to replace our system.  Thank you.

Good morning.

We are aware that our phone system is out of order this morning following the power outage in the area last night.  Unfortunately it has resulted in a new system being required and there is a team of engineers working on this currently and we are looking to get calls diverted in the meantime.

We will keep you updated & apologise for the inconvenience.

Vikki Young, Practice Manager

Klinik – error 08.07.2021

We would like to apologise for the difficulties experienced this morning when trying to log your clinical enquiry via Klinik this morning and we thank you for your patience whilst we waited for technical support to work on this.

Unfortunately it was a national problem which as of 1030am has been resolved by the Klinik team.

Thank you for your patience while this was being resolved.

ONLINE TRIAGE – LAUNCHED 1st JUNE 2021

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We recognise that getting in touch with the surgery has been very difficult in the last few months and we would like to thank you for your patience and understanding. We have made some changes in our phone lines by increasing the number of incoming lines by 50% and we hope that you can soon see a difference. On 1st June 2021 we are launching online triage (KLINIK) which is accessed via our website www.stanmoremedicalcentre.co.uk. All patient queries are to be submitted online, for those who not have internet access or are unable to do so, you can continue to telephone the surgery and receptionist will take details and raise it on your behalf. You will be required to select the appropriate tile and give relevant information in order that your query is directed to the appropriate team. Responses to your query will be via text message or telephone call, including notification of your appointment date and time. You will no longer be able to book appointments online or via the telephone. We will triage all clinical queries that are submitted by 3pm the same day. For administrative queries we will respond within 5 working days.

Thank you from the Team at The Stanmore Medical Centre

Easter 2021

Please note our hours of access during the upcoming Easter bank holiday weekend.

Thursday 1st April Open as usual
Friday 2nd April CLOSED
Saturday 3rd April CLOSED
Sunday 4th April CLOSED
Monday 5th April CLOSED
Tuesday 6th April Open as usual

If you experience Covid symptoms please isolate at home and contact 119 or you can go online at www.gov.uk/coronavirus

 

NEW YEAR COMMS TO PATIENTS

  • During December, COVID infections have risen sharply in London and this has led to increased demand for hospital care. 
  • Please be aware the 111 service is currently under extreme  pressure in our area. GP surgeries  are open as normal, except on weekends and bank holidays. THE SURGERY IS CLOSED ON FRIDAY 1st JANUARY 2021
  • If you need non-covid medical help this bank holiday weekend (Friday, Saturday, Sunday)please call the extended hours GP service for your area on 020 38275090 between 8am and 8pm. For help outside of these areas, please call the Practice and follow the answer machine message
  • If you have COVID symptoms, please go to www.111.nhs.uk   or call 111. In a medical emergency, you should dial 999 as usual.

Thank you for supporting the NHS.

NEW YEAR OPENING HOURS

We would like to wish all of our patients a Happy New Year.  Please note our opening hours over the coming Bank Holiday weekend:

Thursday 31st December 2020 Open as usual
Friday 01 January 2021 CLOSED
Saturday 02 January 2021 CLOSED
Sunday 03 January 2021 CLOSED
Monday 04 January 2021 Open as usual

Please note that it is currently taking longer to process prescription requests at this current time.  Please allow 3-5 working days for your requests.  Thank you for your patience.