All posts by Vikki Young

New Year Hours 2022

Please note our opening hours over the New Year period, as below:

Wednesday 28th December 2022 Open as usual
Thursday 29th December 2022 Open as usual
Friday 30th December 2022 Open as usual
Saturday 31st December 2022 Closed
Sunday 1st January 2023 Closed
Monday 2nd January 2023 Closed
Tuesday 3rd January 2023 Open as usual

If you require medical attention when the surgery is closed, please go online to www.111.nhs.uk or dial 111 from your landline or mobile.

POSTAL STRIKES

As you will be aware from the media, there are postal strikes taking place over the next few weeks (dates below).

Please be aware this may cause delays in us receiving mail from other healthcare providers, and will cause delays in us receiving a posted prescription request during this period.

To avoid delays in prescription requests, please drop your request into the surgery during this time, or request it electronically.  You can email your repeat prescription requests to:

haroccg.e84057@nhs.net

Please make sure your emailed requests include your full name, DOB, address and the names and dose of the items that you need.

Strike dates:

26 August / 31 August / 8-9 September

Dr Lawrence Gould – Retirement March 2022

Dear Patients,

After working 35 years in the NHS and over 3 decades as a partner at The Stanmore Medical Centre, I am now hanging up my stethoscope and retiring at the end of March this year.

It has been an honor and privilege to work here, it has been very big important part of my life, and I will miss so many things about it.

I hope this will enable me to be able to spend more time with family, travel the world and pursue my hobbies and interests.

Some of you may not know this, my Father was the senior partner here from the very early 1960s and from a very young age I used to come here to help out.

I am grateful to my partners and colleagues who have been a pleasure to work with and given me great support.

I am grateful to my patients for confiding in me, placing their trust in me and for teaching me so much about the human condition.

I have felt hugely rewarded where I have been able to make a positive difference through my advice and treatment.

I have felt humbled by the gratitude and bravery of patients when helping them cope with conditions for which I have no cure.

I have shared laughter with many of you and tears with some of you.

I have treated your parents and your children watching them grow and in some cases now treat their children.

I always wanted to be a Doctor and follow my father into the Practice. I feel extremely lucky to have been able to practice here in Stanmore where I grew up, following on from my father Allen whom some of you still remember.

There have been many changes at The Stanmore Medical over this the years – a lot of them improvements and new services developed by a forward -thinking partnership, others imposed by circumstances beyond our control. However, The Stanmore Medical Centre philosophy of aiming to provide the highest standard of care to its patients has never wavered and I know will continue long after I leave.

The current situation in primary care has never been more demanding and at times is overwhelming. Please be assured that the Stanmore Medical Centre team is working tirelessly to address on a practice level what is a nationwide problem of high patient demand, under-funding and recruitment difficulties which I am sure you have read about in the news. I sympathise with patients who may have difficulty accessing our services but please be understanding when speaking with our wonderful staff who are on the front line of a difficult situation and have to bear the brunt of your frustrations.

The Stanmore Medical Centre has some of the most caring, dedicated and resourceful people I have ever met with a wealth of knowledge, expertise skills and ideas.  I am confident that I leave you in excellent safe hands.

Wishing you all the very best of health

Dr Lawrence Gould

TELEPHONES – MONDAY 14th FEBRUARY 2022

4.24pm ** UPDATE –  RESOLVED *

The new system is back up and running.  Thank you for your patience & understanding today whilst we worked to resolve the issue.

 

3:00pm *Update*

Engineers have arrived on site.

11:00am *Update*

We have a divert in place, however can only take 1 call at a time.  Please bear with us whilst the engineers work to replace our system.  Thank you.

Good morning.

We are aware that our phone system is out of order this morning following the power outage in the area last night.  Unfortunately it has resulted in a new system being required and there is a team of engineers working on this currently and we are looking to get calls diverted in the meantime.

We will keep you updated & apologise for the inconvenience.

Vikki Young, Practice Manager

Klinik – error 08.07.2021

We would like to apologise for the difficulties experienced this morning when trying to log your clinical enquiry via Klinik this morning and we thank you for your patience whilst we waited for technical support to work on this.

Unfortunately it was a national problem which as of 1030am has been resolved by the Klinik team.

Thank you for your patience while this was being resolved.

ONLINE TRIAGE – LAUNCHED 1st JUNE 2021

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We recognise that getting in touch with the surgery has been very difficult in the last few months and we would like to thank you for your patience and understanding. We have made some changes in our phone lines by increasing the number of incoming lines by 50% and we hope that you can soon see a difference. On 1st June 2021 we are launching online triage (KLINIK) which is accessed via our website www.stanmoremedicalcentre.co.uk. All patient queries are to be submitted online, for those who not have internet access or are unable to do so, you can continue to telephone the surgery and receptionist will take details and raise it on your behalf. You will be required to select the appropriate tile and give relevant information in order that your query is directed to the appropriate team. Responses to your query will be via text message or telephone call, including notification of your appointment date and time. You will no longer be able to book appointments online or via the telephone. We will triage all clinical queries that are submitted by 3pm the same day. For administrative queries we will respond within 5 working days.

Thank you from the Team at The Stanmore Medical Centre