Appointments

Contact us with Klinik

You can contact a doctor, nurse or other healthcare professional online using a website called Klinik.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

use the Klinik service
phone us on Stanmore Medical Centre 020 8951 3888 or William Drive 020 8951 3888

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

We will triage all clinical queries that are submitted by 3pm the same day. For administrative queries we will respond within 5 working days.

Routine appointments

To request a routine appointment in advance during opening times:

use the Klinik service
phone us on Stanmore Medical Centre 020 8951 3888 or William Drive 020 8951 3888
use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: Patient Access
phone us on Stanmore Medical Centre 020 8951 3888 or William Drive 020 8951 3888 during opening times

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else. If you are cancelling please phone the surgery as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access if you are signed up to the service. Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

GP access centres

These GP access centres provide additional clinical times, during a period when there are considerable pressures on your GP practice. This service enables patients to receive timely access to primary care services in in their locality, but not necessarily at their usual GP practice.

These access centres enable GP practices to direct patients to a local practice that is open during evenings and weekends, in order to achieve 8am hours to 8pm hours access to primary care.

Access appointments can be booked via the practice or by calling NHS 111. You may also be offered an appointment with this service through our reception team.

The GP access centres are located at:

Belmont Health Centre
516 Kenton Lane
Harrow
HA3 7LT

Opening hours 8am to 8pm Monday to Sunday.

Alexandra Avenue Health Centre
275 Alexandra Ave
Harrow
HA2 9DX

Opening hours 8am to 8pm Monday to Sunday.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face to face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Book an appointment using the NHS e-Referral service

If you have been referred to a hospital or clinic through the NHS e-Referral service, booking your appointment online is easy, safe and secure.

You’ll need:

the booking reference number stated on your booking letter
the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Please NHS login for how to:

check your appointment details
change your appointment
cancel your appointment
cancel your referral

For more information, read about what happens when you’re referred (PDF).

How to choose your hospital or clinic

In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.

Before you select your clinic and appointment slot, consider all the options.

For example:

How long do I have to wait for my first appointment?
How quickly can I start my treatment?
How far away is the hospital or clinic?

In most cases you have the legal right to choose the hospital or service you’d like to go to.

This will include many private hospitals, as long as they provide services to the NHS.

Learn more about your choices in the NHS.

Home visits

If you are too ill to come to the surgery you may need to request a home visits, but please remember these are intended for the housebound, bed bound, terminally ill patients or those whose condition will deteriorate with travel.

If you feel too ill to wait in the waiting room please let the receptionist know and we can arrange for you to sit in another area.

The best care can often be given at the surgery, but If you still think you need a home visit phone the surgery preferably before 10:30am. The receptionist will need to take some details about what is wrong so that more urgent calls can be given priority.